INFOGRAPHIC: Survey of Community Complaints at 16 Junior High Schools in Yogyakarta City

Yogyakarta, CPPS UGM – Good public services have good structures, mechanisms, procedures and procedures for planning, organising and supervising, and ensuring citizens and their organizations are involved in the process as well.

However, public services provided by the government cannot always be in accordance with the expectations of the community, which those ultimately lead to community dissatisfaction or complaints. Attention to the complaints of the community becomes quite important, it is not only to improve the quality of public services, but also to protect and to strengthen the rights of citizens at the same time.

This was presented by Triyastuti Setianingrum, S.I.P., M.Sc., Researcher of Center for Population and Policy Studies of Universitas Gadjah Mada (PSKK UGM) while she was delivering an introduction to the signing ceremony of the promise of improvement of “Management of Community Complaint on Education Services at Junior High Schools in Yogyakarta City” on Wednesday (7/3) in Bima Room, City Hall of Yogyakarta.

This activity is a form of cooperation between Organisation Division of Regional Secretariat of Yogyakarta City and CPPS UGM, in the framework of the implementation of Public Service Quality Improvement Method with Community Participation according to Regulation of Minister of Manpower No. 13 2009 on Guidelines for Improving the Public Service Quality with Public Participation.

“The signing of the promise of improvement is the final stage of the whole series of community complaints management activities on education services at junior high schools. The activity involves various stakeholders in education services at junior high schools, such as principals, student representatives, parent representatives, school committee representatives, Education Offices, Education Councils, Ombudsman Institutions in Special Region of Yogyakarta, and other official agencies.” [] CPPS UGM Media Center.

*Please open the following link to access and download:

Infographic: Survey of Community Complaints at Sixteen Junior High Schools in Yogyakarta City

Poster: Commitment to Service Improvement at Sixteen Junior High Schools in Yogyakarta City